CTC Online Support

CTC Library Support

Get TeamViewer for windows

TeamViewer remote support software lets CTC Support connect securely to client computers, access files and applications, and control your desktops as though CTC Support team were helping them in person.

With the TeamViewer, we can start our remote support session in few steps:

Download and install TeamViewer software on your computer
Send the TeamViewer ID in “Control Remote Partner ID” field to CTC support team to connect your machine with our computers

Once you’re connected, you can see their remote desktop screens, take control of their mouse and keyboard, and fix computer issues on the spot.

Start Download TeamViewer.

Get AnyDesk for Windows

AnyDesk enables you to work remotely from wherever you are. Every time you need to access a remote screen, whether it is just across the office floor or on the other side of the world, you can use AnyDesk. Just start the downloaded AnyDesk.exe file and you are ready to go.

Start Download AnyDesk

Both clients can set Permissions prior or during session. The incoming client is being viewed and controlled. Next to the options available in the Accept Window on the incoming client and the Main Menu in the Main Window of the outgoing client, standard permissions are set in the security tab of the settings for each client.

Accept Window

The accept window at the incoming client side on session request displays information of the requesting client together with the permissions granted.

incoming client permissions:

Mouse & Keyboard
Clipboard Sync
File Manager
Sound
Lock Screen afterwards
Session Recording

General Menu

The Main Menu in the Main Window of the outgoing client let confirm the allowed permissions of the incoming client.

Note: To take effect, both clients have to enable the respective feature. Permissions in this menu will only show up during session. Options not available or denied by the remote client are grayed out or show the denied symbol.

Transmit sound
Control mouse and keyboard
Synchronize clipboard
Block user's input
Lock remote account on session end

Settings - Standard Permission of Remote Users:

In the Security Tab of the Settings, additional permission preferences can be set:

Hear my output
control my computers keyboard and mouse
access my computers clipboard
lock my computers keyboard and mouse
restart my computer
use the file manager
lock desktop on session end
request system information
show a coloured mouse pointer when physical input is forbidden

For More Quries

Download AnyDesk User Manual

Click Here to download now.

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